CUSTOMER RETENTION is nothing more than an important mix of Sales and Customer Service. More and More CUSTOMER RETENTION is becoming a bigger part of the Sales, Marketing and Survival strategy of the business world. Imagine YOUR CLIENT decides to MOVE ON from your company and GO TO A COMPETITOR after a few days, weeks, months or years of working with your company? All that hard work done to initially CLOSE and GAIN this customer is gone, out the door! How do you WIN THIS CUSTOMER BACK??? CUSTOMER RETENTION is HOW!!
CUSTOMER RETENTION Agents (CRA’s) use Sales and Customer Service skills, techniques and experience to find out what went wrong in the first place, offer solutions and on-board the lost client all over again. Most customers are nothing more than people who will offer a 2nd change if your company can show INTEGRITY, HONESTY and CARE.