CUSTOMER SERVICE, SUPPORT, ENGAGEMENTS are critical after sales components for many Start-Up, Small and Medium Business CLIENTS and are extremely important for business operations. Customer Service Agents (CSA’s) help offer TIME, COMFORT and UNDERSTANDING to our Clients and their Client. CSA’s LISTEN, ASSESS and FIND SOLUTIONS to solve or resolve the after sales needs. Keeping the existing Client up, running and satisfied with the solution, service or product purchased from your company CAN BE THE DIFFERENCE in staying business or going out of business. Getting a NEW clients is difficult and having great Customer Service, Support or Engagement is important in retaining these clients.